After someone finishes a thought, set a discreet timer and summarize their key points in one clear sentence, then ask if you captured it. This helps reveal gaps and builds trust. Maya tried it during a rushed stand‑up and discovered a critical dependency everyone else had missed, simply because she slowed down to mirror the message accurately and invite a quick correction.
When a colleague shares a concern, ask a short, respectful “why” up to five times, adjusting tone and wording to stay kind. Curiosity deepens context, uncovers hidden constraints, and often reveals surprising motives. It changed Jasmin’s client call from surface fixes to a long‑term plan when the fifth question finally unearthed a quiet compliance requirement that had blocked progress for months.





